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At Vexralorghak, we take pride in crafting premium scented candles with the highest quality ingredients and meticulous attention to detail. Customer satisfaction is our top priority, and we stand behind every product we create. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through our website vexralorghak.world or directly from our Birmingham, Michigan location.
We understand that sometimes a product may not meet your expectations, and we are committed to working with you to resolve any issues promptly and fairly.
To be eligible for a return, your scented candle must meet the following criteria:
Please inspect your order upon receipt and contact us immediately if you discover any defects, damage, or incorrect items.
Certain items cannot be returned due to their custom or personal nature:
If you receive a defective or damaged product, we will gladly provide a replacement or full refund at no additional cost to you. This includes:
To report a defective or damaged product:
For defective or damaged products, we will cover all return shipping costs and send a replacement at no charge, or provide a full refund including original shipping fees.
Before sending any product back, you must contact us to initiate a return:
Please include:
Once we receive your return request, we will review it and respond within 2 business days with:
Do not ship items back without a return authorization number, as unauthorized returns may not be accepted or processed.
After receiving your return authorization:
Return shipping address will be provided in your return authorization email.
Responsibility for return shipping costs depends on the reason for the return:
If you are returning a product for reasons such as change of mind, wrong scent selection, or no longer wanting the item, you are responsible for return shipping costs. We recommend using a trackable shipping method with insurance, as we cannot be responsible for items lost or damaged in transit.
If the return is due to our error, a defective product, or damage during shipping, we will provide a prepaid return shipping label or reimburse your return shipping costs upon receipt of the item.
Original shipping fees are non-refundable unless:
Once we receive your returned item, we will:
Approved refunds will be issued to the original payment method used for the purchase:
Please note that the time it takes for the refund to appear in your account depends on your financial institution's processing time. If you have not received your refund within the expected timeframe, please check with your bank or payment provider first, then contact us.
In certain situations, partial refunds may be granted:
We will notify you if your return qualifies for only a partial refund and explain the reason.
If you would like to exchange your candle for a different scent or product, please follow the return process outlined above and indicate that you would like an exchange. Once we receive and approve your return, we will ship your replacement item.
For exchanges of equal or lesser value, there is no additional charge. For exchanges of greater value, you will be charged the price difference.
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will contact you to discuss alternatives or process a refund instead.
Custom candles created to your specific requirements (custom scents, personalized labels, special packaging) are generally non-returnable and non-refundable, except in the following circumstances:
Before production begins on any custom order, we will provide samples or detailed descriptions for your approval. Once you approve the design and production commences, the order cannot be cancelled or modified.
If there is an issue with your custom order, please contact us within 7 days of receipt with detailed photos and description. We will review your claim and work with you to find a satisfactory resolution.
Special terms may apply to bulk or wholesale orders:
Please review your bulk order agreement or contact us for specific return policies applicable to your order.
We are not responsible for packages that are lost, stolen, or damaged after confirmed delivery by the carrier. Once a package is marked as delivered by the shipping carrier, responsibility transfers to you.
If you believe your package was lost or stolen:
We recommend purchasing shipping insurance for high-value orders or requesting signature confirmation for added security.
Your satisfaction is important to us. While we have specific return policies to ensure fairness and protect our business, we also want to ensure you are happy with your purchase. If you have concerns about a product that may not fit the standard return criteria, please contact us. We evaluate situations on a case-by-case basis and will do our best to find a solution that works for everyone.
If you refuse delivery of your order or the package is returned as undeliverable:
To avoid these fees, please ensure your shipping address is accurate and that someone is available to receive the package.
At this time, we only ship within the United States and do not accept international orders. Should our shipping policies change in the future, international return procedures and policies will be clearly communicated at the time of purchase.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The Last Updated date at the top of this page indicates when the policy was most recently revised.
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. However, any changes to the return policy will not affect returns for products purchased before the policy change.
If you have questions about our Return Policy or need assistance with a return, please contact us:
Vexralorghak
Address: 172 N Old Woodward Ave, Birmingham, MI 48009, United States
Phone: +12489778432
Email: community@vexralorghak.world
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Our customer service team is here to help and will respond to your inquiry within 1 to 2 business days. We appreciate your business and thank you for choosing Vexralorghak for your scented candle needs.