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Terms of Use

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1. Agreement to Terms

Welcome to Vexralorghak. These Terms of Use constitute a legally binding agreement between you and Vexralorghak, governing your access to and use of our website vexralorghak.world and all related services, including the purchase of our handcrafted scented candles.

By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, you must immediately discontinue use of our website and services.

We reserve the right to modify, update, or change these Terms of Use at any time without prior notice. Your continued use of our website after such changes constitutes your acceptance of the modified terms.

2. Eligibility

By using our website and services, you represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction
  • You have the legal capacity to enter into binding contracts
  • You are not prohibited from accessing or using our services under applicable laws
  • All information you provide is accurate, current, and complete
  • You will maintain the accuracy of such information and promptly update it as necessary

If you are accessing our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms of Use.

3. Products and Services

3.1 Scented Candles

Vexralorghak specializes in handcrafted scented candles made with premium soy wax, cotton wicks, and high-quality fragrances. We offer both signature collections and custom candle creation services. All product descriptions, images, and specifications are provided for informational purposes and may vary slightly from the actual product due to the handmade nature of our candles.

3.2 Custom Orders

We offer custom candle design services where you can select fragrances, containers, colors, and personalized elements. Custom orders require consultation and approval of the final design before production begins. Once production has commenced, custom orders cannot be modified or cancelled.

3.3 Product Availability

We strive to maintain accurate inventory information, but product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. In the event a product becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

4. Pricing and Payment

4.1 Pricing

All prices are displayed in United States Dollars (USD) and are subject to change without notice. While we make every effort to ensure pricing accuracy, errors may occur. If we discover a pricing error after you have placed an order, we will inform you and give you the option to proceed at the correct price or cancel your order for a full refund.

Prices do not include applicable sales taxes, shipping fees, or other charges unless specifically stated. You are responsible for all applicable taxes and fees associated with your purchase.

4.2 Payment

We accept various payment methods including credit cards, debit cards, and PayPal. Payment is due at the time of order placement. By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method provided
  • The payment information is accurate and current
  • You will maintain sufficient funds or credit to cover the transaction

We use secure payment processing services to protect your financial information. We do not store complete credit card information on our servers.

4.3 Payment Processing

All payments are processed through secure third-party payment processors. By making a purchase, you agree to the terms and conditions of our payment processors. We are not responsible for any errors, delays, or issues arising from payment processing services.

5. Orders and Fulfillment

5.1 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, suspected fraud, or violations of these Terms of Use.

5.2 Order Processing

Once your order is accepted and payment is processed, we will begin preparing your scented candles. Standard orders typically ship within 3 to 5 business days. Custom orders may require additional production time of 5 to 10 business days depending on complexity and current order volume.

5.3 Order Modifications and Cancellations

Orders can be modified or cancelled within 24 hours of placement by contacting us directly. Once production has begun, we cannot guarantee modifications or cancellations. Custom orders cannot be cancelled once design approval and production have commenced.

6. Shipping and Delivery

6.1 Shipping

We ship to addresses within the United States. Shipping costs are calculated based on package weight, dimensions, and destination. You will be notified of shipping costs before completing your purchase. We use reputable shipping carriers and provide tracking information once your order ships.

6.2 Delivery Times

Estimated delivery times are provided for informational purposes only and are not guaranteed. Delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, or other unforeseen circumstances. We are not responsible for shipping delays caused by third-party carriers.

6.3 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delivery delays or failures resulting from incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you will be responsible for additional shipping costs to reship the order.

7. Returns and Refunds

Please refer to our Return Policy page for complete information regarding returns, exchanges, and refunds. In summary:

  • We accept returns within 14 days of receipt for eligible products
  • Products must be unused, in original condition, and in original packaging
  • Custom orders are non-returnable unless defective
  • Return shipping costs are the responsibility of the customer unless the return is due to our error
  • Refunds are processed within 7 to 10 business days of receiving returned items

8. User Accounts

You may create an account to access certain features and track your orders. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security and confidentiality of your account credentials
  • Notify us immediately of any unauthorized access or security breaches
  • Accept responsibility for all activities that occur under your account
  • Update your information promptly if it changes

We reserve the right to suspend or terminate accounts that violate these Terms of Use or engage in fraudulent or abusive behavior.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, videos, product designs, and software, is the property of Vexralorghak or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or create derivative works from our content without permission
  • Use our trademarks, logos, or branding without written authorization
  • Reverse engineer, decompile, or disassemble any software or technology on our website
  • Remove or alter any copyright, trademark, or proprietary notices
  • Use our content for commercial purposes without a license

10. User Conduct

When using our website, you agree not to:

  • Violate any applicable laws, regulations, or third-party rights
  • Engage in fraudulent, deceptive, or misleading activities
  • Transmit viruses, malware, or other harmful code
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the operation of our website
  • Harvest or collect information about other users
  • Impersonate any person or entity
  • Post or transmit offensive, defamatory, or inappropriate content
  • Use automated systems or software to extract data from our website

11. Product Safety

Our scented candles are designed for normal household use. To ensure safe use:

  • Never leave a burning candle unattended
  • Keep candles away from children and pets
  • Place candles on stable, heat-resistant surfaces
  • Keep burning candles away from flammable materials
  • Trim wicks to 1/4 inch before lighting
  • Burn candles in well-ventilated areas
  • Discontinue use when 1/2 inch of wax remains
  • Follow all safety instructions provided with your candles

We are not liable for injury, damage, or loss resulting from misuse, improper handling, or failure to follow safety instructions.

12. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR WEBSITE AND PRODUCTS ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

  • Our website will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • Our website or servers are free from viruses or harmful components
  • Information on our website is accurate, complete, or current

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VEXRALORGHAK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of or inability to access or use our website or services
  • Any conduct or content of third parties on our website
  • Unauthorized access, use, or alteration of your transmissions or content
  • Any products purchased or obtained through our website

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Vexralorghak, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your use of our website or services
  • Your violation of these Terms of Use
  • Your violation of any rights of third parties
  • Your violation of applicable laws or regulations

15. Dispute Resolution

15.1 Informal Resolution

If a dispute arises, we encourage you to contact us first to seek an informal resolution. We will work with you in good faith to resolve any issues.

15.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms of Use or our services that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Oakland County, Michigan, United States.

15.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Governing Law

These Terms of Use and any disputes arising out of or related to our services shall be governed by and construed in accordance with the laws of the State of Michigan and the United States, without regard to conflict of law principles.

17. Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Vexralorghak regarding our services and supersede all prior or contemporaneous communications and proposals.

19. Contact Information

If you have questions, concerns, or feedback regarding these Terms of Use, please contact us:

Vexralorghak

Address: 172 N Old Woodward Ave, Birmingham, MI 48009, United States

Phone: +12489778432

Email: community@vexralorghak.world

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